Sims 4 Macbook Will crash whole computer
So While im playing Sims 4 on my Macbook 13inch mid 2012, itll crash randomly and crash my whole computer as if it is having a RAM Issue. Ive tried almost everything on the site, and I have contacted...
Forum Discussion
When the computer crashes, it's likely CPU overheating, despite Apple ruling it out. A complete shutdown is a standard safety measure when the CPU reaches high temperatures.
Macbook 13inch mid 2012
Could you tell us in more detail what the exact hardware specifications are? You can find specs by clicking the Apple logo in the top logo and clicking on "about this mac". Knowing the temperatures while playing could also be useful, though I don't know which tools on a Mac will be able to tell you.
Here are the Specs :
MacOS
Version 10.10.4
Macbook Pro (13inch, Mid 2012)
Processor: 2.9 GHz Intel Core i7
Memory: 8 GB 1600 MHz DDR3
Graphics: Intel HD Graphics 4000 1024 MB
My brother suggested maybe my computer needs an update but I cant anything on an update?
And then he asked about the compatilibility of the recent patches to my computer's information?
What do you think?
And well, in a few days Im taking my macbook to a citymac to get it cleaned, so my warranty doesn't become invalid. I figure that is at least part of the issue, but I wanted to get as much info as I could in case that doesnt work either.
- Also does anybody know about what programs on mac cause interference? I haven't seen anything when I go through the logs about it but?
There are known performance issues in The Sims 4 with the Intel HD 4000 graphics card you have. The graphics card is integrated so is never going to be ideal for gaming. The first thing you should do is lower your graphics settings. You can either do this in game or you can delete the Options.ini file from Documents > Electronic Arts > The Sims 4 and let the game reset itself to the default graphics settings.
When you say it "crash my whole computer as if it is having a RAM Issue" do you mean a kernel panic? That's when suddenly an information box will appear on your screen telling you to restart your Mac. This can be a symptom of something faulty on the Logic Board. If your Mac is overheating there could be an underlying fault somewhere. Computers do tend to get hot when experiencing heavy CPU and GPU usage but it's extremely rare that a Mac will actually shut down through overheating. If it's still covered under Applecare, which you are implying it is, then I would make an appointment straight away for Apple to look at it.
How is your Mac positioned when you are playing? It's no good just sitting it on a tabletop or desk, you need to elevate it at least 1cm so air can circulate underneath. Sitting it on the edge of 2 DVD cases would be fine although maybe you should invest in some kind of elevated platform or cooling fan specifically for a Mac.
And the game will absolutely use more than 50% CPU usage. It's a game, that's what they do.
Community Highlights
- EA_Cade10 months ago
Community Manager
