Sims 4 Macbook Will crash whole computer
So While im playing Sims 4 on my Macbook 13inch mid 2012, itll crash randomly and crash my whole computer as if it is having a RAM Issue. Ive tried almost everything on the site, and I have contacted...
Forum Discussion
There are known performance issues in The Sims 4 with the Intel HD 4000 graphics card you have. The graphics card is integrated so is never going to be ideal for gaming. The first thing you should do is lower your graphics settings. You can either do this in game or you can delete the Options.ini file from Documents > Electronic Arts > The Sims 4 and let the game reset itself to the default graphics settings.
When you say it "crash my whole computer as if it is having a RAM Issue" do you mean a kernel panic? That's when suddenly an information box will appear on your screen telling you to restart your Mac. This can be a symptom of something faulty on the Logic Board. If your Mac is overheating there could be an underlying fault somewhere. Computers do tend to get hot when experiencing heavy CPU and GPU usage but it's extremely rare that a Mac will actually shut down through overheating. If it's still covered under Applecare, which you are implying it is, then I would make an appointment straight away for Apple to look at it.
How is your Mac positioned when you are playing? It's no good just sitting it on a tabletop or desk, you need to elevate it at least 1cm so air can circulate underneath. Sitting it on the edge of 2 DVD cases would be fine although maybe you should invest in some kind of elevated platform or cooling fan specifically for a Mac.
And the game will absolutely use more than 50% CPU usage. It's a game, that's what they do.
Okay I will try that. And no. Often times there's no warning it just shuts off, and then it starts beeping as described for Apple's RAM crashing. It doesn't give any warning. It also isn't positioned correctly I know that. I usually play on my bed and I know that is probably a major part of the issue. Thats interesting about the graphics card though, my computer works well with sims city, but that would explain why sims 3 stopped working.
You play on your bed? Then that's the issue right there. Not only will your Mac be frying inside it's aluminium casing because no air can circulate (the aluminium casing is actually designed to dissipate the heat from the CPU which is why it needs to have space underneath), it will also be drawing in loads of fluff and fibres into the single fan which will be clogging up.
If your RAM is not seated right then why don't you unscrew the bottom and reseat it? You must have replaced the RAM at some point to know it's not correctly fitted?
Your problems are solvable (apart from the known Intel 4000 issues), but only by you 🙂
- I haven't had it refitted, I discussed it with the apple guy and we came to that conclusion that it isn't the RAM. Because the computer still works expect for when I'm playing sims. I've already set to go have it cleaned. And I've blown it out a few times today already.
Ok, now I'm confused. Is it a RAM issue or not? Because you said in your previous post "It also isn't positioned correctly I know that" which would indicate that you've refitted it at some point. RAM can beep due to just being a faulty chip, even if it is fitted properly. Is 8Gb RAM showing up in the Mac info when you click on the Apple logo and then "About This Mac"?
The Sims 3 is appalling on any Mac due to EA having used Cider to "wrap" the Windows version of the game.
Community Highlights
- EA_Cade12 months ago
Community Manager
