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adiboo526's avatar
11 years ago

Sims 4 Macbook Will crash whole computer

So While im playing Sims 4 on my Macbook 13inch mid 2012, itll crash randomly and crash my whole computer as if it is having a RAM Issue. Ive tried almost everything on the site, and I have contacted EA Once (I am going to contact them again next time the support center is open, I know the hours). I have contacted Apple three times about it  and we have ruled out RAM issues, and Overheating. The only thing we can think of is that its the programming? There is also this file on my computer called lastException. (some numbers). txt. 

The apple guy and I looked at that and he seemed kinda concerned but asked me to ask EA about it. Especially since it comes up when I search for sims 3 in my computer files, though this .txt file is connected to sims4. 

Apple and I think it has to do with programming because when it crashes (and we went through the logs), the computer (today at least) reported that Sims4 was using too much of the CPU i.e. "burning CPU" or "Burning through CPU" meaning it was using more than 50% of the CPU. 

Anyone have any ideas on what I can do? My computer works fine normally, I just want it to stop crashing, so I can play sims peacefully... 

Thanks,

Words_Moose526

12 Replies

  • adiboo526's avatar
    adiboo526
    11 years ago

    okay so then what about sims 4 ? ive been following the other post you're helping with too, with the 120% cpu, so im pulling tips from there too.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    11 years ago

    @adiboo526

    Oops, sorry that TS3 bit was meant for another thread! Trying to do too much.

    You mean with regards to RAM? TS4 is native in OS X, plus it is 64 bit so memory issues are pretty infrequent. I really think your problem is overheating due to how you place your Mac. Get the air circulating and then report back on here 🙂

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