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N0re5's avatar
N0re5
5 years ago
Solved

Sims 4: my game is broken since the update of july 2021

Hi! I've been playing the Sims 4 for 4 years now and usually when I have a problem I can fix it myself. But now I really don't know what to do. Since the update of july 2021, with the ponds,... my ga...
pc
N0re5's avatar
N0re5
5 years ago

@puzzlezaddict I tried everything and now it's even more broken. ☹️ I accidentally removed some things I shouldn't have and then I couldn't open the sims 4. I putted them all back and now my game looks like this. The building mode is still broken, everything still is. I also removed origin from my computer and installed it again, but that doesn.'t help either. I'm scared to remove the sims 4 from my computer because I bought a lot of expansion packs and they are expensive. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@N0re5  Your packs are owned by your Origin account, not your computer.  So if you did uninstall Sims 4, you could reinstall all of your packs for free.

However, you don't need to uninstall and reinstall, at least not yet.  Please instead start by clearing Origin's cache:

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

Next, open your Origin game library, right-click on the Sims 4 icon, and select Repair.

Before trying to play, please go into Documents > Electronic Arts and move the entire Sims 4 folder to the desktop.  (Or rename it if you prefer.)  This will prevent the game from loading any of your current content, including your saves and cc, but it's more important right now to see whether things are back to normal.

If you still see the borked user interface in a new save in a clean folder, then yes, you'll need to uninstall and reinstall Sims 4.  But again, you'll keep all your packs; the only thing you'll lose is the time it takes to download the game.

  • N0re5's avatar
    N0re5
    5 years ago

    @puzzlezaddict Everything works fine now that I've started a new sims 4 game. But how do I get my saves and cc back? I'm also going to do the 50/50 method to see wich of my mods are broken, and if everything works then, I think it might be the whole saved sims 4 game. In that case I'll just have to start all over.

    I also wanted to say thanks for helping me!

  • N0re5's avatar
    N0re5
    5 years ago

    @puzzlezaddict The problem is definitely my cc and mods. I just added them to the new sims 4 game and everything is broken again, so I guess I just have to find out wich one is causing me all of this.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @N0re5  When you do the 50/50 method, you'll likely find that many if not most of your mods and cc items are fine, and those are safe to add back in once you've tested everything.  After you do this, test one last time, then you can add your saves and Tray files as well and (hopefully) pick up where you left off.  Since you know that your mods and cc are causing this issue, it's reasonably likely that your saves are fine.

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