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siggym's avatar
siggym
Seasoned Newcomer
3 years ago
Solved

Sims 4 not launching.

HI

When I start the game all it does is drop to the task bar and nothing more happens.

Have done

4 Replies

  • @siggym  Please disable Omen Gaming Hub and anything with a related name before trying to play.  Go through the Task Manager's background processes list to make sure nothing is still running, and when in doubt, kill the service.  If you accidentally end the wrong process and it doesn't restart on its own, just reboot your computer.

    If that doesn't help, try playing in a clean boot, again going through the Task Manager looking for any stray services that shouldn't still be running.

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

  • siggym's avatar
    siggym
    Seasoned Newcomer
    3 years ago
    @roberta591 No, this is not a steam version and windows is fully up to date. I purchased the game direct from the EA store. Thank you the help.
  • siggym's avatar
    siggym
    Seasoned Newcomer
    3 years ago
    @puzzlezaddict
    I did manage to get the game up and running by going through the process of deleting the folder after trying everything else. Will disable the omen gaming hub so it does not happen again as this is not the first time that it has happened. Thank you for helping, have a nice day.