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Kodiye's avatar
Kodiye
4 years ago
Solved

Sims 4 not launching after October 2022 Update.

Altogether this is how it went down:

I updated the Sims 4 on 10/14/2022, patch ID 12.21.0-5278-f11b147ed

Took my mods folder out of the Origin Folder to store it on an extended drive, was able to launch the game and I wanted my mods Installed, so when the window in the Sims 4 Main Menu popped up that said "mods are disabled and had to be enabled if wanted" so i went to check the box to enable mods and exited the Game so the game can reset and start again after a modification in settings has been mad. 

Pulled the Mods Folder from my extended Drive to the PC Origin Folder and clicked on Sims 4 Desktop Icon. 

It opened the EA App and tried to load the sims game. 

I waited and thought its gonna open soon but nothing happened. 

So i tried again and the same thing happened. EA tried to load the game, EA window disappeared, popped back up and all I see is the EA Menu. As nothing has happened. 

While i got frustrated, I took the mods folder back out from origin folder

and did the steps that are displayed here :

https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199

 

nothing.... 

i reinstalled the sims as new without mods, i tried to compatibility troubleshoot both EA app and sims App and nothing works.

I cleared EA cache, repaired the game within the EA app... I don't know what to do anymore.. 

My Laptop is up to date, firewalls and virus protection are good and have not found issues 

Infos on my laptop are found here. 

Again, the Game has worked fine before and I dont know why or what caused it to crash this hard all of a sudden.

Is there a way to find out if the mods // cc's are damaged somehow?

was it caused by me trying to enable mods but why isnt it working if mods arent enabled with a new reinstall of game? 

 

P.S my C folder has 64.8GB storage leftover, I dont think its that either. 

HELP PLEEEASE ☹️

Device name DESKTOP-KV2NA3P

Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz 2.40 GHz

Installed RAM 8.00 GB (7.44 GB usable)

Device ID 52B8C465-7A25-41BB-9ECF-B7C40A688E58

Product ID 00325-96193-12713-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch Pen and touch support with 10 touch points

Edition Windows 10 Home

Version 21H2

Installed on ‎3/‎18/‎2021

OS build 19044.2130

Experience Windows Feature Experience Pack 120.2212.4180.0

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @Kodiye  Just to be clear, you can't open the game even after moving the Sims 4 folder out of Documents?  Did the folder actually move, or was there a copy left over?  Please check if you're not sure; the folder would get copied instead of moved if you tried to transfer it to another drive, or if OneDrive was syncing the contents of Documents.

    Please also undo the compatibility settings you're using for the EA App and the game.  That's not necessary here and can only complicate things.

    Finally, your dxdiag shows a few Windows errors, so it's a good idea to run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

22 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Kodiye  Just to be clear, you can't open the game even after moving the Sims 4 folder out of Documents?  Did the folder actually move, or was there a copy left over?  Please check if you're not sure; the folder would get copied instead of moved if you tried to transfer it to another drive, or if OneDrive was syncing the contents of Documents.

    Please also undo the compatibility settings you're using for the EA App and the game.  That's not necessary here and can only complicate things.

    Finally, your dxdiag shows a few Windows errors, so it's a good idea to run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

  • Kodiye's avatar
    Kodiye
    4 years ago

    I cant open the game even after I had moved the folder onto the desktop, it had the TSR folder for cc's as well so i also moved it and now the entire Documents/Electronic Arts Folder is empty.

    I undid the compatibility troubleshoot for EA  and Sims 4  and there's issues found on both : incompatible program 

    Running your checks now and see if it worked. 

    UPDATE:

    It says

    “Windows resource protection did not find any integrity violations.”

    So I did all the steps after the checks have been done and I was able to load and launch the game again!

    THANK YOU!

    It helped so much!

    Am I able to put my mods back into the EA folder and if so where is a good space to put them if wanted?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Kodiye  I would test your saves first without any mods added.  You don't need to save your progress; the point is just to see whether they load.

    If your saves work, try adding a few mods, only those compatible with the current patch level.  It might be easier to download new versions to be sure.  Test those, then if everything is still working properly, add a few more and keep testing.

  • Kodiye's avatar
    Kodiye
    4 years ago

    How do I find out if mods are damaged? do you know?

    also, can I replace my moved files from before the game patch back into the folders? so I can get my old gameplay back with created households, houses etc?

    Cause the game is set up as new currently.. not a problem but I spent alot of time on that so it'd be sad to not have it anymore.. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Kodiye  All your old content is in the folder you've moved, and yes, you can move it to the new folder.  Saves are in saves, saved households and builds are in Tray, etc.

    The only way to find out whether mods are damaged is to test them.  In many cases, it's easier to simply check their current download pages and see whether they've been updated or cleared for the current patch level, then download new copies.  That way, you'll know you have compatible versions.

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