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lolcg's avatar
lolcg
3 years ago

Sims 4 not launching

Hey! I recently tried downloading g-shade which has messed up my Sims 4 game completely. Every time i try to open it a small window pops up saying “There is a problem with your games set up. Please t...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@lolcg  Just to check, when you moved the folder to your desktop, did it actually move, or did you just move a copy, with the original staying where it was?

For the dxdiag, just attach the .txt file to a post.  Any forum member should have permission to do that.  Click the Browse button below the text field here to find the file itself on your computer.

lolcg's avatar
lolcg
3 years ago
@puzzlezaddict Yes it moved the actual folder but still no luck. Also what I mean is that it won’t let me reply it only lets me quick reply so I can’t attach the dxdiag
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @lolcg  That's odd that you can't use the Reply button; that shouldn't be a problem either.

    Regardless, you can instead upload the dxdiag to the free filesharing site of your choice (Google Drive, Dropbox, etc.; even the free version of pastebin.com is fine) and link it here.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        3 years ago

        @lolcg  Do you have a standalone antivirus, and if so, does it help to set exceptions for TS4_x64.exe and Origin.exe?  If you do use a third-party program and adding exceptions doesn't help, please let me know which one it is.

        Your dxdiag doesn't list any errors that would explain why Sims 4 wouldn't open, which makes me think it's more likely being blocked rather than crashing.  But to double-check, please look for any related crash dumps.  Click Windows key-R and copy and paste this:

        %LocalAppData%\CrashDumps

        When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.  If you see a crash dump that was written at exactly the time the game crashed, I'd like that too.  But in either case, please only upload files from after we started troubleshooting here.

        If there is no Sims 4 .dmp file, you can enable them:

        • Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
        • In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
        • Try to launch Sims 4 and wait a minute or two afterwards
        • Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
        • Upload the last .dmp file to a free filesharing site and link it here
        • When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.

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