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CMeki's avatar
CMeki
Hero (Retired)
8 years ago

@darcey_simmer123

If they have not come back since October, I think they got their game to work in one way or another.  If you have the same problem, please try the solutions in this thread, and if none of them works, tell us more about what your problem is, when it started, and what you've already tried to fix it. 

Anonymous's avatar
Anonymous
8 years ago

hi 

i can not open the game (failed download )what should i do ?

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @gennifer99

    Okay, so the problem is not really that you cannot open the game, but that you cannot download it?
    Or what does it say if you click the game in the library, does the orange button say download?

    Do you get an error message or error code of some kind? Please post the message by writing it down, or take a screenshot of it and post it in an answer.

    This is what you could do without me knowing what your problem is really 🙂

    Try clearing Origin's cache.
    Make sure to white-list Origin in your security programs, then Run Origin as administrator.

    In the upper left corner of the client, choose Origin > Application Settings > Diagnostics, then turn on safe mode downloading, and try again.

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