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windchime226's avatar
windchime226
2 years ago

Sims 4 Not Reading Saves in correct folder (Transferred to new PC)!

Just got a new PC yesterday.

However I am having issues with Sims 4 reading the correct folder when loading saves.

I have copied the old files from my old laptop onto my new PC. The location path is:

C:\Users\Username\Documents\Electronic Arts

However I still have problems. When launch the game, it’s not loading anything.

  • I created a brand new ‘test’ game to find the actual file path that is being read by the Sims 4 client.

    It seems that Sims 4 is reading the save files in my “Public” Users folder instead of my own “Username” file.

So essentially the game is reading:

C:\Users\Public\Documents\Electronic Arts

But I don’t want this. I want Sims 4 to read this path:

C:\Users\Username\Documents\Electronic Arts

I have attached a screenshot of the current situation.

Personally, I don’t feel comfortable moving my old saves into my “Public” file, so I would greatly appreciate help. I am worried saving things into Public folders may comprise the security of my laptop. I’d rather it be in my actual “Username” folder…

Notes: I have already twice re-downloaded the game three times and it’s still using the “Public” folder! 

Also, the game was downloaded into C:\Program Files\EA Games\The Sims 4 in case that makes any difference! 

pc

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @windchime226  Sims 4 sometimes uses the Public folder when it can't access the Documents directory as set by Windows.  This in turn can happen if the location is set incorrectly or to a folder that's unusable, for example when Documents is still in OneDrive but OneDrive has been uninstalled.

    At any rate, the first question is where your Documents directory is located.  To find out, please search in Windows for Command Prompt, open it, and enter this command:

    reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

    Let me know what you find.  You can write [username] instead of your actual username if you wantm but please leave the rest of the file path intact, and let me know if the username is incorrect.

  • windchime226's avatar
    windchime226
    2 years ago

    @puzzlezaddict 

    Hi! Thanks for your response.

    You make a good point... I do recall when I transferred all my documents from my old PC to my new one, it came up with “syncing to OneDrive”. Honestly I’m not the most tech-knowledgeable person. 

    But I later got bombarded about ‘paying to upgrade’ OneDrive since it was ‘full’ during the syncing. I discovered OneDrive isn’t necessary so I uninstalled OneDrive and I signed out of it for good.

    Anyway, I’ve followed your instructions and used Windows Command Prompt.

    This is what comes up.

    C:\Users\Username\OneDrive\Documents

    (Also attached a screenshot, the censored parts is my username).

    Is there a way to remedy this?

    I really don’t want my PC to have anything to do with OneDrive anymore. 

    Thanks so much!

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