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northernsu77's avatar
northernsu77
8 years ago

Sims 4 Not Responding.

When I load up my game, once it gets to the spinning plumbob it doesn't show up.  It's just a white screen then after a few seconds it says " The Sims 4 is not responding ". I have no CC in my game a...
pc
northernsu77's avatar
northernsu77
8 years ago

It doesn't seem to work, once it has finished extracting it says " This operating system is not supported ". And yes this game has worked before.

  • northernsu77's avatar
    northernsu77
    8 years ago

    Thanks, I'll try the auto detect. And my Sims 4 stopped working around 4 days ago, my game updated long before that. I haven't changed any files on my computer.

  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @northernsu77okay.
     
    Then maybe you should try

    Try resetting your files to factory settings.

    • Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
    • Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
    • Start the game, make a new save, and see if the error is gone. 
      (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)

        • If yes, continue
        • If no, post a reply telling us the error is still there
    • Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
      • Options.ini - your game settings
      • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
      • Screenshots
      • Custom music - if you have any
      • Tray - your library objects; like lots, rooms and sims
      • Mods - your mods and cc, might cause problems when putting back

    If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

    Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

    Good Luck! 🙂



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