Sims 4 "Not Responding"

Just recently my Sims 4 game has given me some problems, when I open it to play, it acts like its loading but there is no loading bar, then if i click anywhere on the screen it says that Sims 4 is not responding and forces me to exit.

I did download Get to Work thinking that it would fix whatever problem that was cause the "Not responding" issue. But it was going on before the download, maybe not before the update.

I have turned off Origin in game and repaired it multiple times.

Anonymous
10 years ago
Remove any CC you have currently. Cut and Paste it somewhere else. Test

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Run Origin as Admin.

Repair Sims4.

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If neither of that solves it please post your DXDiag AND Crash Details

Start -> type: DXDiag -> Save Information www.hastebin.com/

More detailed description = http://answers.ea.com/t5/Titanfall/PC-Graphic-performance-issues-in-Titanfall-here-s-how-to-help-us/m-p/2454360#U2454360

Start -> type "Reliability" -> View Reliability History -> Find Crash -> Right Click -> View Technical Details

38 Replies

LovelySimmer222
Seasoned Newcomer
6 years ago
My sims 4 game dosent want to open and ik its not my Custom Content cause I watch a lot of cc videos and they have all the cc I have so why is my game not wanting to open at all im panicking...
crinrict
Hero+
6 years ago
Hi @LovelySimmer222

it depends on the cc you have. There's outdated cc that can cause issues so maybe you have something that others don't have which makes your game not load

Only way to be sure it's not your cc is if you test the game without it and see if it then loads.

If it does, you need to weed through your cc and find the guilty party that is causing the issue

Use the 50/50 method: http://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content
wtf_bxtch
6 years ago
@WootCandy omg tysm this worked!! i thought i would have to delete it and start over
Hazza0213
6 years ago
what was your broken file? can you name it because it may help me detect what file is corrupting my game. Thanks! 🙂
tazzy_boi13
5 years ago
I've tried removing my CC and I've repaired the game several time, but when I go to play the game its shows the sims/maxis loading screen but then it just plays the music with a white blank screen, I dont know what to do please help?...
crinrict
Hero+
5 years ago
Hi @tazzy_boi13

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

Options.ini (or just re-set all your settings manually)

Tray Folder

Screenshots/Videos/Custom music

Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)

Custom content like clothing, hair, skins, make up ....

Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
VioletBrown30
5 years ago
@lyricaljustic3 THANK YOU! YOUR AMAZING!!!
EA_Lanna
Community Manager
5 years ago
Closing older thread here. For current issues, please look for an active existing thread on the subject or if there are none yet, please open a new thread and add information.🙂 Thanks.