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rnyoung25's avatar
2 years ago
Solved

Sims 4 Not responding

I recently bought an external SSD drive as my main drive (c drive) was running out of storage space because of my mods and cc so I moved my documents folder over to the external drive and I uninstalled the sims 4 so that I could re-download it onto the ssd drive. After I did all this, I attempted to open the game. It opened but it was stuck on the ‘The Sims 4’ screen, the music was playing but if I tried to press anything it would say ‘Sims 4 (not responding)’ in the top left corner. I assumed this was because I moved my documents folder and essentially confused the game so I moved the documents folder back to its default place in my main drive (c drive) but i created a link to the external drive so that the storage issue could still be resolved. I attempted to go on the game again but the same issue occurred. I then tried to run the game as an administrator and the issue was still happening. I then took my mods folder out to see if it was that but when i opened the game it was the same issue. I then thought maybe there was a an installation problem so I uninstalled the game again and then re-downloaded it but the same issue happened once again. I don’t know what else to do as I have no clue what the problem is and have tried everything. 

  • @rnyoung25  Please remove Reshade and try again to play.

    If that doesn't help, please create a new admin Windows account and try playing in that.  Make it a local account, as in, don't link it with your Microsoft account, and don't sync with any other services you normally use either.  Don't create a symlink or do anything else to move the Documents folder or its contents; just try to play and let me know whether it works.

    In your main account, did you move over the entire Documents folder or only the Sims 4 folder inside Documents?  I ask because moving all of Documents to an external drive is always a bad idea: Windows may run into serious issues if it tries to access Documents for any reason (and there are many reasons it would) while the external is unplugged.  It's fine to move the Documents folder to an internal drive, and it's fine to move the Sims 4 user folder to an external drive, just not all of Documents to the external.

1 Reply

  • @rnyoung25  Please remove Reshade and try again to play.

    If that doesn't help, please create a new admin Windows account and try playing in that.  Make it a local account, as in, don't link it with your Microsoft account, and don't sync with any other services you normally use either.  Don't create a symlink or do anything else to move the Documents folder or its contents; just try to play and let me know whether it works.

    In your main account, did you move over the entire Documents folder or only the Sims 4 folder inside Documents?  I ask because moving all of Documents to an external drive is always a bad idea: Windows may run into serious issues if it tries to access Documents for any reason (and there are many reasons it would) while the external is unplugged.  It's fine to move the Documents folder to an internal drive, and it's fine to move the Sims 4 user folder to an external drive, just not all of Documents to the external.