@amf189 Are you seeing the "game data missing or damaged" error? If so, please see the first post of this thread:
If you're getting a different error, please post a screenshot. Please also let me know what antivirus you use.
Thank you for your help. The error says “Repairs needed. Some of your files are corrupted, but a simple repair should do the trick.” And every time I click repair it goes through the process of repairing the game and then I try to start the game up and I just receive the same error.
Also I only use this computer for the Sims 4, so this is bad I know, but I don’t have antivirus software on the computer.
What should I try to do?
@amf189 If you've never installed an antivirus, Windows Defender would be active and giving you reasonably good protection. Most people who aren't using their computers for work don't actually need anything more than that.
Where is the game installed? Open the EA App and select Sims 4 > Manage > View properties to see the location.
Please also run a dxdiag and attach it to your reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict my game is installed here: C:\Program Files\EA Games\The Sims 4
I've attached the dxdiag
@amf189 That location should be fine, although if you need to reinstall the game later, I'd suggest doing so elsewhere just to be thorough. Before going that route (again) though, please install the newest graphics driver AMD provides for your processor and graphics chip. It's somewhat old but much newer than the one you currently have installed. You'll want the Catalyst Software Suite under Windows 7 64-bit:
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
Please also force Sims 4 to run in DirectX 9 mode. Open the EA App game library, click Sims 4 > Manage > View properties, and add -dx9 to the command line box.
Separately, I would suggest removing the D partition of your internal drive. It's empty, so you wouldn't lose anything, and it's simpler to have one larger partition than multiple smaller ones. Click Windows key-X and select Disk Management to see your options.
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