Hi @Elizabethlynn287 @Supercrown3435 @janettza @ShendiMarieSim
the seasons patch broke a lot of custom content and mods. You will need to find which ones are broken for you and update or remove them from your game.
Here's a list: http://forums.thesims.com/en_US/discussion/941998/broken-updated-mods-seasons-june-2018-patch to help you narrow down which mods/cc need updating. There could be more.
I've removed all my mods, including MCCC and the game still doesn't work. I have no idea what to do, but this is obviously a widespread problem. Have EA mentioned doing anything about it?
Hi
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
I'm not sure I have dmed The Sims about it and still no reply.
@cherrymilkcluband @LeleGaming101
Have you tried updating your graphics drivers and turning off Origin in-game?
Finding devices and updating drivers on your PC
https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/
Turn off Origin In-Game:
Open Origin, Select Origin > Application Settings > Origin In Game tab and click the on/off switch to disable Origin In Game. - This deactivates Origin In-Game, as it has been known to cause problems with games.
Restart the computer, to help the computer refresh itself, and try the the game again.
If you would like further help, please share your computer's information with us.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post or reply directly. (To attach a file click the browse button just above the Preview button, at the bottom of the message box.)
With this information we can see if there's any hardware or driver issues.
Amazing, this worked for me (turning off the origin in-game). Thankyou!
Community Manager
