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SammiSingh's avatar
3 years ago

sims 4 opens and then closes

Hello, when I try to open Sims it will get past "The Sims 4" sign, then when it goes to the loading screen it will close and then I'm back on origin. I have already tried uninstalling origin and the sims 4, repair, and everything else but nothing is working, Please help.

1 Reply

  • @SammiSingh  If you haven't already, please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to start a new save and play in live mode for a bit.  If you can, you can start moving your saves and other content from the old Sims 4 folder to the new one and testing.

    If you have the same issue even before adding any content to the new folder, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/