Sims 4 opens, but kicks me back to desktop
Hi. I've updated all my drivers. Did computer updates. Updated origin and the Sims 4 game Yet when I click the play button the game opens, goes to a white screen then a black screen and kicks ...
Forum Discussion
How do I find the last crash file?
I dont see a last crash txt file in my Sims folder.
By default it is located here: Documents\Electronic Arts\The Sims 4
I don't see a lastcrash.txt file there. ☹️
Do you have a lastexception.txt instead?
No i dont see one.
Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
I did a factory reset. That didn't work .
Then I reinstalled the game.
That still didn't work.
I did recently buy and installed get famous.
Not sure if that would be causing the problem or not.
Cause I could play fine in December -January.
Until I updated the Sims 4 and origin.
Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.
