After playing the sims 4 for about 5-10 minutes the sound cuts out, makes loud popping sounds and comes back randomly for a few seconds. I have tried multiple sound settings, including turning all game sounds to 0% and the issue persists. It makes the sims unplayable for me. i try again every week to see if its fixed. but its been a few months now. i use razer kraken headphones and have no problem with any of the other games i play. any ideas appreciated.
@FreyjaVeemo Does this happen if you use a different sound device, for example built-in speakers? Please test, and also run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
If you actually have a Mac, let me know; the dxdiag wouldn't apply.
I do not currently have any other audio output, i have attached the dxdiag
@FreyjaVeemo Your dxdiag lists a couple of system errors, so please start by running some basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If any install, restart again afterwards.
Now open the Device Manager, which you can access with Windows key-X as well. Expand the Audio section, click on the first entry, and click the black and green Update button. Repeat for each entry in that section and the Sound section. It's fine if not all devices have available updates, but hopefully you'll at least get one for your Razer speakers, whose driver is from 2019 and may well be the issue here.
If that doesn't help either, let me know. Your dxdiag also lists a couple of Origin errors, which might be nothing, but that would be the next place to look.
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