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loubylou1983's avatar
loubylou1983
5 years ago
Solved

Sims 4 random crashing

Hi please can someone help. My game  has been randomly crashing for a few days. I have the base game, cats & dogs, get together, university and city living. I do use custom content and mods, I have ...
pc
  • holger1405's avatar
    holger1405
    5 years ago

    @loubylou1983 

    Test this PSU first, this is most probably a hardware problem and the PSU could be the problem.

    What kind of PSU is that? (Model and vendor)

loubylou1983's avatar
loubylou1983
5 years ago

@puzzlezaddict 

Sorry to bother you, i have found a document called last exception which I found in my sims folder. I dont understand it but  there seems to be a few errors, could this  be  something  to do with  what is happening?

It won't let me attach so have copied and pasted into this, sorry for the length of it I am just getting a bit deflated with  it all now.

Spoiler
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>78df6d36d14f3f455e938607</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2020-04-12 22:57:22</createtime><buildsignature>Local.Unknown.Unknown.1.62.67.1020-1.200.000.442.Release</buildsignature><categoryid>asm.py:1031</categoryid><desyncid>78df6d36d14f3f455e938607</desyncid><systemconfig/><screenshot/><desyncdata>Exception in Sim Timeline: Exception running Element (RuntimeError: ASM :: Motion_Based_Gaming (HANDLE :: 32640)&gt;: Attempt to traverse between two states (FamilyLoop -&gt; PuzzleLoop) where no valid path exists! Actors {'x': (&lt;weakref at 0x00007FF4C7E0F3C0; to 'object_sim' at 0x00007FF4ADFF6DD0&gt;, None, &lt;AnimationParticipant.ACTOR = 101&gt😉, 'gameMat': (&lt;weakref at 0x00007FF4FAEA6668; to 'object_gameMotionMatGuruEvent_01' at 0x00007FF4B3E3FB10&gt;, '0', &lt;AnimationParticipant.TARGET = 103&gt😉} (debug context: running motionBasedGaming_play_family:18588 on object_gameMotionMatGuruEvent_01:0x0e44041b8fa60001[0]))&#13;&#10;Traceback (most recent call last):&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 212, in simulate&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\elements.py", line 376, in _run&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\animation\animation_element.py", line 185, in do_begin&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\animation\asm.py", line 1031, in request&#13;&#10;RuntimeError: ASM :: Motion_Based_Gaming (HANDLE :: 32640)&gt;: Attempt to traverse between two states (FamilyLoop -&gt; PuzzleLoop) where no valid path exists! Actors {'x': (&lt;weakref at 0x00007FF4C7E0F3C0; to 'object_sim' at 0x00007FF4ADFF6DD0&gt;, None, &lt;AnimationParticipant.ACTOR = 101&gt😉, 'gameMat': (&lt;weakref at 0x00007FF4FAEA6668; to 'object_gameMotionMatGuruEvent_01' at 0x00007FF4B3E3FB10&gt;, '0', &lt;AnimationParticipant.TARGET = 103&gt😉} (debug context: running motionBasedGaming_play_family:18588 on object_gameMotionMatGuruEvent_01:0x0e44041b8fa60001[0])&#13;&#10;rtim=0&#13;&#10;Client Session Time: 21.07&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;Origin Version: 10,5,67,39484&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 10 10.0.18363 GPU: NVIDIA GeForce GTX 1650 nvldumdx.dll 26.21.14.4575, GUID: D7B71E3E-5CC2-11CF-B162-8C3F1BC2D735&#13; &#10;</desyncdata></report></root>

[Admin - added a spoiler tag to clean this up a bit]

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@loubylou1983  Try loading a different household in the same save and playing with those sims for a few sim-hours.  Then you can switch back to the original family,  Let me know whether it crashes.  If it does, try playing a completely new save, and let me know how that goes.

127º C is definitely not a normal motherboard temperature—in fact, it's far above the safe operating temps for any hardware.  Your computer should shut down to protect itself long before that point.  That makes me think either that speccy isn't reading your hardware temps correctly, or one or more sensors are broken or providing inaccurate data.  If you want me to have a look at a hwinfo log, just let me know, and I'll write out how to do it.

It's also a good idea to check out temperatures and other hardware data if a new save crashes in the clean folder, although there could still be other reasons the game isn't working.  But there's no reason to get deflated yet.  Just because nothing has worked yet doesn't mean you won't be able to fix the problem.  If it's a temperature issue, the solution might be as simple as cleaning your fans.  If temps are fine, it might be some conflicting software that you simply have to uninstall or disable.  I'm happy to go through the possibilities in sequence, but it's much easier if we narrow things down a bit first.  That's what testing in the clean folder is for.

@torirmg  A lastcrash file would be in Documents\Electronic Arts\The Sims 4, but the information in them is often not useful.  It would be better for you to start your own thread describing the issue you're seeing in detail.  A dxdiag would also be helpful.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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