Sims 4 Randomly Quitting?
Hi guys, So my sims 4 game has been great up until now as it keeps randomly closing while I’m playing. The game doesn’t crash or come up with any errors, it literally freezes for about half a second...
Forum Discussion
@MaddieTiddy Your dxdiag crashed and is missing a lot of information, at least some of which may be relevant. Definitely relevant is that your Windows build is over two years old now. Is there a reason you haven't updated yet? At this point, updating through the usual Windows settings interface may not work; there's a more reliable way to do it, but it would be better to see what else is in your dxdiag first.
Please start by running a couple of basic checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, and run a new dxdiag. And please let me know if you have a reason not to update Windows.
New dxdiag is attached, although it gave me an error:
"DxDiag has detected that there might have been a problem accessing the system information the last time this program was used. Would you like to bypass the system information this time?"
Could that be why it didnt give all the information last time?
(DxDiag)
@MaddieTiddy The dxdiag crashed in system information last time, so yes, that's why it didn't include all the info. It's there now though.
While an older build of Windows should in theory be able to run Sims 4 just fine, in practice, this could explain the crashing. (There could also be plenty of other reasons.) Your graphics drivers are both very new, the game is fully updated, and a mismatch between the drivers or game and the Windows resources they expect to be able to use can cause problems even on an otherwise perfectly maintained machine. So the first place I'd start is with a Windows update.
Since you're four builds behind, it's better to do a repair install than just push the update. It's more complicated, but the end result is a fresh install of Windows, while keeping all your apps and files. It's still a good idea to back up anything critical, as always when you're doing a feature update, but the repair install was designed not to delete any user data.
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
You can use a USB or create an ISO, but don't use the Media Creation Tool.
When it's done, manually run any other pending Windows updates. Hit Windows key-i, select Update & Security, and click the button to check for updates. When they've run, restart your computer and test the game.
To be clear, this is a more complicated approach than some other troubleshooting steps you could take. But since you don't have any reason to stay on such an old Windows build, you might as well start here.
So I may have discovered why I never update windows. I followed all your steps but it didnt work as I revieved an error (photo of said error attached).
I have a custom gaming laptop that displays a loading screen for the company upon start up. Every time I have tried to update windows, this screen becomes stuck and I am unable to enter safe mode or open task manager so I have no choice but to power off my pc and turn it back on again. This always messes up the update but I have no idea how to get passed it!!
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