5 years ago
Sims 4 repeatedly crashing
Hello everyone, I know, a similar post has been made quite a couple of times; however, I can't figure out the problem. Maybe because I haven't touched the game for a couple of months, but nevermind....
@Nilvi007 I see the new BlueScreens in your dxdiag, so it sounds like they're what's crashing the game and your system. Please run a couple of basic checks on your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If anything installs, restart again when it's done.
Try to play again, and if you get another shutdown, please look for system crash dumps, which will be here:
C:\Windows\Minidump
For any from today, right-click on the file(s) and select Copy, then right-click on your desktop and select Paste. From there, you can zip multiple files together if necessary, upload to a free filehosting site (Google Drive, Dropbox, etc.), and link it here.
If there's a MEMORY.dmp file in C:\Windows, please upload that as well. I'd rather look at the (much shorter) minidumps first, but in case their info isn't all that specific, the longer dump may be useful.
Okay, so unfortunately, it crashed again, with blue screen. Before that, no updates were due. (I forgot to mention that I updated Windows prior to starting this thread here)
There were two minidumps and one MEMORY.dmp; all three are from today. Here's the link to the files:
https://www.dropbox.com/s/m4vqwlbojqpbiuu/062221-16312-01.dmp?dl=0
https://www.dropbox.com/s/3smfg7879tr89xo/062221-19593-01.dmp?dl=0
https://www.dropbox.com/s/uarj24i9fkm88w1/MEMORY.DMP?dl=0
In case you can't access them, please let me know. I'm not quite used to Dropbox.
Thanks in advance!