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bbgorl_'s avatar
bbgorl_
2 years ago

Sims 4 Restarts My PC Randomly

I have never had this problem before, I just started having it today where my pc just restarts randomly during the game, it's happened when I've been gardening, and also when I've entered build mode. I cant get past more than 30 minutes of game play without it restarting. I just got an update of a "sim delivery" update which I'm not sure if that's whats causing it? I've tried to repair my game multiple times, as well as updating my drivers and so far nothing has been working. 

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @bbgorl_  A straight restart is most often a sign of bad power delivery, whether a problem with the power supply itself or the electricity being delivered to it.  What PSU do you have?  You can see the specs on the side of the unit itself; please list manufacturer, wattage, and rating, e.g. Corsair 750W 80+ Gold.

    Please also run a dxdiag and attach it to a post, for reference.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    If you want to do some testing yourself, try plugging your computer into a different outlet in your home, preferably with a surge protector rather than directly into the outlet.

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