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2sockbuddies's avatar
2sockbuddies
Seasoned Novice
5 years ago
Solved

Sims 4 saves are not opening on new laptop

I looked up how to transfer my saved files onto the new laptop and the answers said to 1. download and start up the sims 4 on the new device to create a save file 2. transfer saves and tray files f...
  • puzzlezaddict's avatar
    5 years ago

    @2sockbuddies  The Gallery issue is a known problem related to the game's permission to write to the Documents directory.  Since it can also affect your saves, it's worth taking care of that first.

    https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/td-p/9572695

    Once the Gallery is working, please double-check the names of the save files.  They need to contain exactly eight hexidecimal digits, for example:

    Slot_00000002.save

    Slot_0000000c.save

    Slot_00000015.save

    I mention this because your example has nine digits, which the game won't read properly.  Maybe that's a typo, but it's still worth counting the digits, since it's an easy fix.

    Please also make sure the saves are in the folder Sims 4 is using.  You can check by creating a save, going back to the Main Menu, and hovering over the folder icon with the other save data: this will show the full file path of the save you just created.  Your other saves need to be there, not in any other location.

    If you're not sure what you're looking at, take a few screenshots of the various save folders and attach them to a post.