Sims 4 Screen Tearing
I have an Acer Nitro 16 laptop. However, when I approach and exceed my screen refresh rate, I experience a lot of screen tearing. Moreover, Gsync is on. If I turn on Vsync this goes away but the lag increases. The strange thing was that I was playing it without having to open it and there was no screen tearing. Even when I set the fps to 60, I see screen stuttering. Formatting, uninstalling and reinstalling the drivers did not help. I leave you my files below. Do I have a hardware problem or error?
@aydiinyilmaz I don't see anything obviously wrong in your dxdiag, although it does list a number of Windows errors. To clean those up, please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
For the stuttering itself, does it happen in both fullscreen and windowed modes? Vertical sync wouldn't work in windowed mode, of course, but an fps limit in the Nvidia Control Panel should apply.
Please also let me know whether it helps to tell Windows to use the Nvidia GPU for Sims 4. You can do so in the Nvidia Control Panel, for TS4_x64 or globally. You can also open Windows Settings > System > Display > Graphics settings, click Browse, find TS4_x64 on the list, and choose the high-performance option. These two settings are not identical, so please try both.
I'd also like to know what you mean when you say the game lags when you apply vertical sync. "Lag" can mean a lot of different things to different players. And let me know whether enabling triple buffering alongside v-sync, or setting v-sync to Adaptive rather than On, makes any difference.
