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Mathildek21's avatar
Mathildek21
Rising Novice
3 years ago

Sims 4: sims 3 camera not fully working

Hi,

I have recently purchased a new PC to play the sims 4 without lagging (was on a mac before). I am used to play with the sims 3 camera in the game camera option.

However a few things do not work. I cannot rotate/tilt the camera while holding the scroll wheel down like i used to. I have to hold ctrl than hold the right click and then move it around.

This is either in live or build mode. I also cannot hold left click and drag in build mode to select multiple items at once.

I have conctacted EA and they were unable to help me...

So far I have: unplugged and replugged my mouse,  done the basic troubleshooting, removed all mods, deleted the Option file, repared the game, deleted cache files, effectuated a clean boot, added a preferred language and changed the key board (by ea advisors requests).

Please help me if you've got any idea of what the issue could be. It really is ruining my gameplay because I am so used to only using my mouse to move around and build and having to use the keyboard is slowing me down so much.

pc

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Mathildek21  Please test with a different mouse if at all possible.  If you don't have access to another one at home, maybe you can borrow one from a friend for a day.

    Please also let me know whether the Sims 4 camera works normally.  Even if you'd rather not use it, it's still helpful to know.

  • Mathildek21's avatar
    Mathildek21
    Rising Novice
    3 years ago

    I have borrowed one from a friend and middle click rotate/tilt is working! The sims 4 camera works fine as well.

    I don't know if i should just buy a new mouse or not..mine is fairly new and I know the middle button click works prefectly in other apps or youtube to play and pause a video. I think it might have to do with some mouse settings and the game of some sort.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Mathildek21  If your mouse comes with control software, for example Razer and Logitech both have optional apps, please try uninstalling that software.  If that works, you can reinstall the software and play around with the settings.

    If it doesn't help, try playing in a clean boot, which is the fastest way to figure out if some other software is interfering.

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs to use.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down everything that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be active.  If you accidentally kill the wrong process and it doesn't restart one its own, just reboot your computer again.  Disable the EA App in-game overlay as well (under Settings > Application), and the Steam in-game overlay if you play through Steam.  Don't open any other apps other than Sims 4 and the game launcher(s).

    If this helps, you can selectively reenable services, for example using the 50/50 method, to figure out which one is the problem.

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