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ThatsSketchii's avatar
4 years ago
Solved

Sims 4 Steam won't lauch issue

So I've had Sims 4 for quite some time now on my Windows 10 computer. It's on steam ((I also have origin but I bought the game on steam, downloaded it from there, and so on)
I have mods as well. Recently I tried moving my game out of my C to my D drive because my mods folder was too big and messed it up. I couldn't figure out how to reset it to its default file location so I decided to uninstall it and re-install it though I'm having the same issues.

It was previous installed on my C drive in the default area with documents, I reinstalled it though to my D drive where it's currently in my steam's current apps folder. In this area, it doesn't have the mods folder. I noticed sims 4 is also downloaded in my programs file on my d drive Program Files (x86) with sims that have a mods folder.

My Error messages that i get while trying to open it from Steam/origon directly:

https://cdn.discordapp.com/attachments/673686975106252810/848018861747601408/unknown.png 




My apologies if anything is unclear, I'm very new to this generally. 

  • @ThatsSketchii  There are supposed to be two separate Sims 4 folders.  One contains the game's program files, as in, the data that Origin or Steam installs.  For a Steam install, that data should be here:

    ...Steam\steamapps\common\The Sims 4

    wherever Steam itself is installed.  The second folder is the user folder, as in, saves, saved households and builds, mods and custom content—anything you as a user create or add to your game.  This folder is located in Documents\Electronic Arts, and if the game doesn't find a Sims 4 folder there, it creates a new one.  It won't read a user folder anywhere else, so if you add mods to some folder within Program Files (x86), those mods won't be loaded.

    For the error in your screenshot, please clear Origin's cache and uninstall it "the hard way":

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

    Download the full Origin installer and run it as an admin: right-click on the download and select "Run as administrator."  This is a direct download link:

    http://download.dm.origin.com/origin/live/OriginSetup.exe

    Run both Steam and Origin as an admin as well, then try to open Sims 4.

5 Replies

  • @ThatsSketchii  There are supposed to be two separate Sims 4 folders.  One contains the game's program files, as in, the data that Origin or Steam installs.  For a Steam install, that data should be here:

    ...Steam\steamapps\common\The Sims 4

    wherever Steam itself is installed.  The second folder is the user folder, as in, saves, saved households and builds, mods and custom content—anything you as a user create or add to your game.  This folder is located in Documents\Electronic Arts, and if the game doesn't find a Sims 4 folder there, it creates a new one.  It won't read a user folder anywhere else, so if you add mods to some folder within Program Files (x86), those mods won't be loaded.

    For the error in your screenshot, please clear Origin's cache and uninstall it "the hard way":

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

    Download the full Origin installer and run it as an admin: right-click on the download and select "Run as administrator."  This is a direct download link:

    http://download.dm.origin.com/origin/live/OriginSetup.exe

    Run both Steam and Origin as an admin as well, then try to open Sims 4.

  • ThatsSketchii's avatar
    ThatsSketchii
    4 years ago

    Oh thank you so much! I really appreciate the explanation, it really helps me! I'm working on what you told me to do currently! Do you know if there is a way to move my Documents from my C drive to me D Drive? If not that's perfectly alright though I'd like to know if you have any resolutions to that issue as well. My C drive doesn't have a lot of room and my D Drive has plenty so I'd much rather my Documents be there so I can have my mods and run them a bit better!

  • So I'm wanting to move my mods in one way or another (hopefully by moving my documents to my D drive)) but I'm not really sure how to go about it

    I've tried moving documents from my c to d but each time I get this message:


    I'm not sure what my issue is though I'd really appreciate if someone could help! I have a lot of mods I play with on sims and I'd like to get more so I really want to move it to my D drive!