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EyeoftheApple's avatar
EyeoftheApple
6 years ago
Solved

Sims 4 stops responding then continues every few seconds

So after the new update, I have this issue where the Sims 4 will stop responding for several seconds, up to a minute sometimes, then rush back into whatever task I wanted. The problem with that is that it's doing it on the opening screen while I'm messing with the settings to get it to stop. It also goes white whenever I tab out of the game to try to look up what settings I could use to fix the issue and then it stays white until I try to close it then reappears with the prompt of if I'm sure I want to exit the game. It does this even when I'm in-game and playing and makes it really hard to play or do anything.

I've tried:

-taking out the mods folder (no change)

-repairing the game (no change)

-uninstalling and reinstalling (no change)

-lowering all the graphical settings in game (no change)

-playing the game in off-line mode (no change)

-played the game in laptop mode (seem to make the problem worse)

I'm at my wits end and I don't know what else to do. The only thing I can think of that may of caused this issue is that I've updated my drivers recently to deal with a blue screen problem I was having (unrelated to the game) but I don't know enough about computers to think that's an issue.

I also used the Event Viewer -> Window Logs -> System and found an error message involving Origin.

Error 7034, Service Control Manager
The Origin Web Helper Service service terminated unexpectedly. It has done this 5 times(s). 

I don't see where the other four errors are so probably they were a while back but that is the most recent one for when I was trying to get the game working. Does this help with anything? Please help.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @EyeoftheApple  You can disable the Origin web helper service: open Origin, hover over your username, and select Application Settings.  Under Application (the first header), scroll down to Start-up options, disable the helper service, quit Origin, restart your computer just to be extra thorough, and test the game.

    If that doesn't help, please move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop, and test.

    If that doesn't help either, please run a dxdiag and attach the results to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Jo27030727  Yes, you can do that, or you can open the saves folder and copy one or more of the files inside.  You can sort your saves by modified date, or just copy over all of them if it's easier.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Jo27030727  Okay, so the game runs fine without your old saves, but freezes when you add the saves back in and try to play one?  How large are your save files?  Can you play a different household within the same save without issues?  You don't have to save your progress, but it's a useful test.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Jo27030727  How large, in KB or MB, is the save file that doesn't run properly?  Do you see the same freezing if you load a different household?

  • Jo27030727's avatar
    Jo27030727
    Rising Novice
    5 years ago

    @puzzlezaddict I'm not sure how to see how big of a file my save is because I don't know how to tell them apart in files lol. i tried out two different households in the same save, one of them I had visit my current families house and the freezing happened for the new household as well. the second house hold was in the same town but not with my current family and it seemed to be fine, i'm not sure if it was just going through a good patch though and wasn't freezing at that moment.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Jo27030727  You can sort the saves by date modified and match the timestamps with the last time you saved your progress in a given save.  If the other households run fine though, except for when you load the home lot of your main household, the issue is probably your main sims or their house.

    You can experiment a bit, for example moving the sims to a different house.  Or you can play a different household for a few sim-hours, save, quit, reload, and go back to your main household to see whether it runs better.  If you start by using "save as" to rename the save, you'll have a new copy you can mess with while your original copy remains intact, so you don't have to worry about the consequences of what you're doing.

  • Emzander's avatar
    Emzander
    4 years ago

    hey i know this post is  a little older but i recently have been having these issues. i loaded the game without my mods folder and my game still freezes every few seconds. right when i load up my game it freezes and i know its not my mods since i tested that. i also even tried updating my graphics driver and still having the issue. is there anything i can do to fix it?

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