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EyeoftheApple's avatar
EyeoftheApple
6 years ago
Solved

Sims 4 stops responding then continues every few seconds

So after the new update, I have this issue where the Sims 4 will stop responding for several seconds, up to a minute sometimes, then rush back into whatever task I wanted. The problem with that is th...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @EyeoftheApple  You can disable the Origin web helper service: open Origin, hover over your username, and select Application Settings.  Under Application (the first header), scroll down to Start-up options, disable the helper service, quit Origin, restart your computer just to be extra thorough, and test the game.

    If that doesn't help, please move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop, and test.

    If that doesn't help either, please run a dxdiag and attach the results to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@Jo27030727  How large, in KB or MB, is the save file that doesn't run properly?  Do you see the same freezing if you load a different household?

Jo27030727's avatar
Jo27030727
5 years ago

@puzzlezaddict I'm not sure how to see how big of a file my save is because I don't know how to tell them apart in files lol. i tried out two different households in the same save, one of them I had visit my current families house and the freezing happened for the new household as well. the second house hold was in the same town but not with my current family and it seemed to be fine, i'm not sure if it was just going through a good patch though and wasn't freezing at that moment.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Jo27030727  You can sort the saves by date modified and match the timestamps with the last time you saved your progress in a given save.  If the other households run fine though, except for when you load the home lot of your main household, the issue is probably your main sims or their house.

    You can experiment a bit, for example moving the sims to a different house.  Or you can play a different household for a few sim-hours, save, quit, reload, and go back to your main household to see whether it runs better.  If you start by using "save as" to rename the save, you'll have a new copy you can mess with while your original copy remains intact, so you don't have to worry about the consequences of what you're doing.

  • Emzander's avatar
    Emzander
    4 years ago

    hey i know this post is  a little older but i recently have been having these issues. i loaded the game without my mods folder and my game still freezes every few seconds. right when i load up my game it freezes and i know its not my mods since i tested that. i also even tried updating my graphics driver and still having the issue. is there anything i can do to fix it?

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