The Sims 4 won't launch without attempting to verify game files, but its currently been verifying them for 6 hours and estimates another 1 hour 30 minutes or so to verify just the base game. Origin is running at 98% CPU utilisation, and every now and then it throws up a dialogue box saying the download has failed or that Origin needs permission to download the files and to click ok when prompted.Its driving me crazy. I own all the DLC, and all I want to do is play the game.Any help would be appreciated.

@kidhedera Please quit Origin, clear its cache, and restart your computer. https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ Then try to repair again, with nothing else running in the background.

Sims 4 stuck on Verifying Game Files

19 Replies

puzzlezaddict
Hero+
5 years ago
@kidhedera Please quit Origin, clear its cache, and restart your computer.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Then try to repair again, with nothing else running in the background.
kidhedera
5 years ago
@puzzlezaddict Last night I did that, and it repaired the game. Over all yesterday I spent about 10 hours repairing the game. Now its back up and running.
merrymegeden
5 years ago
Windows 10
Open Origin
It says 'update available' for The Sims 4 then starts to verify the game files. except it doesn't do that at all, it just sits there at 0%.
I have tried deleting cache, removing mod folder, checked my LAN settings, turned off firewall and nothing is changed.
halp
puzzlezaddict
Hero+
5 years ago
@merrymegeden Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. Clear Origin's cache again:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

restart your computer, and repair the game: open your Origin library, right-click on the Sims 4 icon, and select Repair. Then see whether you can update, or whether there's still an update listed at all.
merrymegeden
5 years ago
@puzzlezaddict I just tried this and no luck i'm afraid. Since I did a fresh install of origin the other day all I have are grey boxes when my games should be in my game library so I don't even have the option to update or repair available anymore.
puzzlezaddict
Hero+
5 years ago
@merrymegeden Do you use a VPN? Origin often doesn't load properly when you have one, although even the same VPN can work some of the time and not otherwise.

You can also try powercycling your router, or if your computer has wifi, using your phone as a mobile hotspot. (Make sure it's using data, not your home network.) If the phone connection works, the issue is likely your router or your ISP; if it doesn't work, you can try the other steps listed here, at least the ones you haven't done already:

https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/
dawg1508
5 years ago
Uninstall Origin only but do not unistall Sims games and reinstall it that should fix the problem it work for me
potspag
4 years ago
@puzzlezaddict I did all of that and nothing happened. It still says "verifying game files" 0hours 0minutes 0seconds remaining. I've cleared the cache, reset my computer and quit origin countless amounts of times.
puzzlezaddict
Hero+
4 years ago
@potspag Do you use a third-party antivirus, and if so, does it help to disable it? As long as you don't do anything other than open Origin and (hopefully) Sims 4, your computer should be safe. It's still a good idea to clear Origin's cache after disabling the antivirus, then repair the game.

If that doesn't help, disable automatic game updates in Origin; the setting is under Application Settings > Application > Client Update. Then restart your computer and see whether it makes a difference.
jennathesimmer
3 years ago
I am having the same issue as the person who you were helping. i read everything you said to do, but still nothing is working. it’s saying verifying game files 0hours 0 minutes and 0 seconds left. i really do not know what to do anymore and just really really want to play the game.