@kidhedera Please quit Origin, clear its cache, and restart your computer.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then try to repair again, with nothing else running in the background.
@puzzlezaddict I am having the same issue as the person who you were helping. i read everything you said to do, but still nothing is working. it’s saying verifying game files 0hours 0 minutes and 0 seconds left. i really do not know what to do anymore and just really really want to play the game.
@jennathesimmer Do you have the option to Move Game? You'd see it by right-clicking on the game tile. If you do, try moving it to a different folder, one you create yourself just for this purpose. It can be almost wherever you want, but don't put it inside Documents. Obviously you can't do this while the game is verifying, but if you clear Origin's cache, disable automatic game updates (under Application Settings > Application > Client update), and restart your computer, Origin shouldn't resume the verifying when you open it again.
No, sadly i don’t have the option to Move Game. I have cleared Origin’s cache and restarted my computer many times. i have moved my Sims 4 folder to my desktop and even tried uninstalling and re installing Origin. Every time it is still stuck even after everything. Is there anything else I can do? I haven’t tried using my phone hotspot yet. I saw that you mentioned that before and it’s worth a shot.
@jennathesimmer Do you use a third-party antivirus? If so, try disabling it and clearing Origin's cache again. Origin might be able to finish verifying the files without interference.
Otherwise, I'd try uninstalling the game and reinstalling it to a different folder. (If you do use an antivirus, disable it while reinstalling.) If you can't uninstall the game through Origin, you can use a tool like Revo Uninstaller (free download) instead. If you do go this route, you might as well uninstall and reinstall Origin too, just to be thorough. Start with Sims 4:
Next, uninstall Origin:
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator." When it's reinstalled, download Sims 4; you can just download the base game at first, to save time, if you want.
Restart after installing and before playing, and allow the game to create a new Sims 4 user folder rather than reusing your existing one.
Thank you so much. I’m going to try that and see if it works thank you! When i remove the folder do i need to keep it on my desktop with a different name? Also, when i do uninstall The Sims4 if i have the file on my desk stop will it save all my save files for the game? Or will i have to start all over? Honestly, even if it doesnt save i just want to be able to play the game.
Community Manager
