@kidhedera Please quit Origin, clear its cache, and restart your computer.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then try to repair again, with nothing else running in the background.
Thank you so much. I’m going to try that and see if it works thank you! When i remove the folder do i need to keep it on my desktop with a different name? Also, when i do uninstall The Sims4 if i have the file on my desk stop will it save all my save files for the game? Or will i have to start all over? Honestly, even if it doesnt save i just want to be able to play the game.
@jennathesimmer Your saves are stored in Documents > Electronic Arts > The Sims 4, and when you move that folder, the saves stay intact even though the game can't read them while they're located elsewhere. The point of renaming the folder is that Revo is going to look for anything with "Sims 4" in it and flag it for deletion. While you do have the chance to go through the list of files and folders and exempt any you want to keep, it would be easy to overlook that folder on the list, and then Revo would delete your saves. But since the folder will have a different name, Revo should leave it alone.
Once the game is reinstalled, load it once to make sure it's working properly. Then you can move the saves and anything else you'd like to keep to the new Sims 4 folder in Documents > Electronic Arts.
Okay, I’m sorry this is my last question before i try everything. Is Revo compatible with MacBook? I think i failed to mention that is what i have Origin and The Sims 4 downloaded on.
@jennathesimmer I wish you'd told me this from the beginning. None of what I posted either in my replies to you or earlier in the thread has anything to do with macOS. It would be best if you started a new thread in the Origin tech section, stating that you're using a Mac and listing the steps you've already tried that haven't worked.
https://answers.ea.com/t5/Origin-Client-Web-Technical/bd-p/origin-technical-issues-en
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