Sims 4 suddenly needs to be downloaded again - but won't

I switched to the EA app last night and finally managed to download the sims 4 through that.  My game is running again and I didn't lose any save files so maybe try switching to the new EA app?

That was the best solution for me; of course I would still like EA to fix this problem (don't know how they couldn't determine this would happen so a bunch of players didn't have to suddenly lose their ability to play...)

This definitely helped however it seems my homes and characters have been erased just to warn users. I tried repairing the game and it went through the process but nothing. 206 hours of game play gone 😥

@hsthug143  Switching to the EA App shouldn't have deleted your saves, and it's possible they're still accessible.  If OneDrive is running, whether you use it or not, please check its Documents folder for any stray Sims 4 data.  You can also search your computer for saves.  Open a File Explorer window, click This PC in the left panel, and enter Slot_ in the upper-right corner of the screen.  If the search finds saves, select one and click the "Open file location" menu button, and you'll jump to where the saves are, which will hopefully also be where your other data is.

In either case, if you move the content back to the relevant subfolders within Documents > Electronic Arts > The Sims 4, the game should read it again.

@puzzlezaddict you are AMAZING!!! That did the trick and got me back all my files. Truly I can't thank you enough, I appreciate you! Thank you so much for your help you really are a hero 😁

Yes, I actually had to delete and download the EA App again for this to work, since it gave me an error message the entire time I tried to launch it. Happy to report that my game works fine after switching to the EA app. Sorry for the late reply! 🙂 

@Fesja  Thanks for letting us know.  There was actually a brief issue with downloading Sims 4 that affected a number of people, but it's since been resolved.  I don't know whether you were seeing the same issue or the timing was a coincidence, but the important thing is it's resolved for you.

Since this became something of a collection thread for that particular downloading issue, which is now resolved, I'll lock the thread here.  For anyone else having download issues, please create your own thread.