Forum Discussion
@0megaJ0ker
First, have a look here and check if you need some new drivers for your hardware
https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-880-000-desktop-pc-series/15776604/model/16842113
Then run sfc /scannow to check and fix your Windows system
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
Next, check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update
Try disconnecting a second monitor.
When Windows 10 restarts, it first connects to all the peripherals you have connected. If some of these connections are loose or if the device isn’t responding properly, you might see the Kernel Security Check Error.
I don't work for EA
- 7 years ago
I'm going to test the Sims 4 after doing as you instructed and will try to restart my PC after playing. If it doesn't crash during restart/shutdown then it should be all good and will let you know.
- 7 years ago
I have done as you instructed. There were driver updates on HP and installed those, Windows are up-to-date, and ran a scan and found corrupted files that are now repaired. Played the Sims several times with no issues until right now the Sims 4 is causing an unknown issue whenever I try to shutdown my computer will cause the screen to freeze and restart. Right now Kernel Security Check is not triggering a BSoD right now.
- kreatora7 years agoHero (Retired)
@0megaJ0ker
Did this happen after the last game update?
Maybe first, try to repair the game in Origin.
By the way, have you any mods or CC in the game?
.- 7 years ago
This begun when Windows received a giant update on August 2nd. At first it was BSoD and stutters when I play Sims 4, now it's causing freeze-then-restart when I try to shutdown my computer. This is happening with both CC and without CC.
About The Sims 4 Technical Issues - PC
Recent Discussions
- 5 minutes ago
- 5 minutes ago
- 38 minutes ago
- 2 hours ago