I have done as you instructed. There were driver updates on HP and installed those, Windows are up-to-date, and ran a scan and found corrupted files that are now repaired. Played the Sims several times with no issues until right now the Sims 4 is causing an unknown issue whenever I try to shutdown my computer will cause the screen to freeze and restart. Right now Kernel Security Check is not triggering a BSoD right now.
@0megaJ0ker
Did this happen after the last game update?
Maybe first, try to repair the game in Origin.
By the way, have you any mods or CC in the game?
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This begun when Windows received a giant update on August 2nd. At first it was BSoD and stutters when I play Sims 4, now it's causing freeze-then-restart when I try to shutdown my computer. This is happening with both CC and without CC.
Have you disconnected your second monitor?
To eliminate the possibility that the reason for this is errors is in the game do as is described below.
Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. Launch the game and check if this problem also disappeared in this old save. However, it may happen that although the new saves will not have this error anymore, the old save will remain damaged.
The last step - delete The Sims4 old folder.
Your saves and library will be not changed or damaged
By the way. If it will be work save the game option "Save as .. number " - not "Save and Quit".
I find it ridiculous that a Windows 10 update can mess up the Sims 4. Even before the update my game was running smoothly for a year with no issues with mods.
