Shouldn't my graphic cards work with Sims 4? The game ran fine a year ago before the Window's August update. Right now I'm in the middle of installing the Sims 4.
Do you still need the Config. file?
That would give more data. But first, finish what you are doing now.
Here's the Config.
@0megaJ0ker
Yes, I saw it before - nothing bad is there - but I was wondering how to answer. Because other players have recently reported the same problem as you have. " The game causes the computer to restart"
Other CPUs and graphics cards and the problem is the same.
There can only be two reasons for this on your computer. The installation of the graphics card drivers went wrong or the upgrade of Windows went wrong. It is quite possible that four people didn't install the drivers correctly, but more likely that the update of Windows went wrong for all.
You can try to reinstall the graphics drivers using DDU
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html
but if it will not help I think you should contact the Microsoft Support and get advice on what to do about this update. They are certainly better specialists than me.
https://support.microsoft.com/pl-pl
I've just recently reinstalled GeForce Game Ready Driver that handles updates for both GeForce GTX 1080 Ti drivers, both of them are up-to-date. Hopefully that works. I'll run a test on the Sims 4 later. It's just bizarre that a Windows update can screw up a single game.
@0megaJ0ker Please unplug your external graphics card, at least long enough to test the game. There's no reason a 1080 ti can't handle Sims 4, anyway.
I just recently uninstalled both graphics drivers and reinstalled them with GeForce Experience after reboot. The program installed the correct drivers. GTX 1080 Ti
But did you uninstalled them clean? (Meaning did you used a driver uninstall tool like DDU (Display Driver Uninstaller) that @kreatora linked.
Furthermore, why are you using a External USB Graphics adapter for your second Monitor on a 1080ti SLI system?
And did you disconnected that Monitor, and then restarted your system, as @puzzlezaddict suggested?
Sorry for the 2 month late reply, I've been really busy with work. To answer yes I did use DDU and reinstalled my Display Driver, I've stopped using the USB display adapter but the Sims 4 still triggers a BSoD during Shut Down even though it's not suppose to trigger it with my current hardware.
I never installed those two in my computer.
