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Anonymous's avatar
Anonymous
12 years ago

Sims 4 UK release issues

Ok, so I tried pre loading the digital deluxe back on the 1st, wouldn't complete order. I kept trying, wouldn't complete order. I tried buying it today : Order could not be completed ref 5000 Help pl...
pc
Anonymous's avatar
Anonymous
11 years ago

I've been trying to purchase the game for days now. 

And this keeps on coming up 

"Your order could not be completed. Try again later. [ref. #5000]"

i tried with a visa card and also got an EA Wallet credit. 

and still wont go through.

Im using a Mac and all my system requirements are fine.

Help please ☹️

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    @edenlou21 Can you check that your details are saved correctly on your Origin account, and that your payment details are fully up to date. You can check this through the Origin > Account & Privacy pages. 

    If you're still having some trouble, please contact support. They can investigate the issue and advise on the appropriate way to proceed. 

    http://help.ea.com/en/article/welcome-to-the-new-and-improved-ea-help-center/

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