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kelpiimilo's avatar
kelpiimilo
2 years ago

Sims 4 Unable to load unless I continously exit and then reenter the game

So I recently got a new computer, there's seemingly no issues with it. It's not slow, it has plenty of storage left, so I'm confused with the issues I'm running into.  The game will launch, will loa...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@kelpiimilo  Your dxdiag shows some generic Windows update errors and a crash of the graphics driver, which is quite old.  The place to start is with a couple of basic checks of your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Afterwards, please download the newest (Windows 10 64-bit) driver for your AMD graphics card:

https://www.amd.com/en/support/professional-graphics/firepro/firepro-wx100-series/firepro-w2100

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

kelpiimilo's avatar
kelpiimilo
2 years ago

Hello, thank you again for your response and help!

I ran into an error in Windows Powershell after pasting the text you had provided:

Error: 740

Elevated permissions are required to run DISM.
Use an elevated command prompt to complete these tasks.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @kelpiimilo  That means you need to choose the PowerShell version with (Administrator) in its name, not the regular one.

    • kelpiimilo's avatar
      kelpiimilo
      2 years ago

      My bad!

      Here is the message received after the last scan, like you asked: 

      "Windows Resource Protection found corrupt files and successfully repaired them.
      For online repairs, details are included in the CBS log file located at
      windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
      repairs, details are included in the log file provided by the /OFFLOGFILE flag."

      I will create another reply after I follow the rest of the steps you have provided for me. 

      Thank you, again!

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