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DisbarredMetal8's avatar
7 years ago

sims 4 update broke game

okay so ive not been on my sims 4 for a few months and it was working perfectly fine, now ive just had it updated to the latest version but when I get to the main screen theres no words on the buttons and where my username should be its just random numbers and letters , when I play the last saved point in the game I cant go to the shop I had built up and now I cant save any game progress. I have no mods on the game and I have restarted my computer and it is still the same any ideas out there im stuck.

7 Replies

  • @DisbarredMetal8

    That's definitely not looking right. Have you by any chance tried a Sims 4 factory reset?

    Here's a how-to:

    Sims 4 Factory Reset -

    Rename your Sims 4 folder to Sims 4_Backup. The game will create a new folder next time you play. - Renaming it or moving it to the desktop will help you have a backup and keep your Sims 4 files safe.

    Repair the Sims 4 game. In Origin > Game Library - right-click on Sims 4 and select Repair. - To make sure the install files and such are in working order.

    Try launching the game, play a new save. If it's not working, don't save. However, if everything is playing okay then start putting the files back. (list of files and folders below).

    - Options.ini (User game settings)
    - Tray Folder (Sims/Houses/Commercial lots and rooms)
    - Screenshots/Videos/Custom music
    - Rest of the save games, if any.
    (leave out slot_00000001.save which is the autosave. It is not used anymore.)
    - Custom content like clothing, hair, skins, and makeup
    - Mods (Put these back one by one to make sure they all still work)


    More information - Resetting the game to factory settings without reinstalling
    https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199#Resetting

    If you move or rename the Sims 4 folder, the game will no longer be able to find it. When you go to play the game it will create a new folder.

  • DisbarredMetal8's avatar
    DisbarredMetal8
    7 years ago
    okay so I changed the language and changed it back to us English which seems to have solved the blank bubble issues , now my games cant save I get error codes.

    also I have backed up my saves which work in the current form of the sims.
  • DisbarredMetal8's avatar
    DisbarredMetal8
    7 years ago
    error code was 403:8e5010b7:1d172885. but it has now seemed to save for some reason after checking again , now my problem is I did own a business but it says I don't own one now on the owned businesses tab but if you hover over the business it has my house hold name saying I do and I can control the staff and funds also like I own the building. thankyou for the help
  • DisbarredMetal8's avatar
    DisbarredMetal8
    7 years ago

    well it seems if I sell the business I can buy it back but only unfurnished which may have solved this problem I guess. 

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