SIMS 4 UPDATE BROKE GAME?
Ok so I have Sims 4 on Steam, I updated the game as the new patch dropping on the 30th of May is coming out. I tried to open the game and it loaded up an EA APP "Preparing game" popup then closed and...
Forum Discussion
@Awsomepowers Thanks for the dxdiag, but I don't see anything definitive, just some errors from the Steam web helper that may or may not be relevant. (They're not typically associated with any Sims 4 issues.) But there are plenty of other possibilities. First, please try setting an exception in your antivirus software for TS4_DX9_x64.exe, the game's new executable as of this patch.
If that doesn't help, please create a new admin Windows account on your computer, as a test, and try playing there. The account needs to be local, as in, don't link it to your Microsoft account. Let me know whether you can play or see a different error.
- @puzzlezaddict No prevail on any of the methods. Even added the exceptions.
@Awsomepowers As a test, could you borrow someone else's EA account and try playing Sims 4 through that? Your installed packs wouldn't load, but the base game is free to play, so the account owner could add it for testing purposes. I ask because I'd like to know whether the issue is your account rather than your computer.
An alternative is to test with your account but on a different computer.
- @puzzlezaddict I made a different account and testing it on the EA App instead of Steam. Only fear is that I would lose my DLC packs if it works. Will update you once tested. Also I have a firewall via Cortex XDR and a VPN named Global Protect. Both things let the game run before but it seemed after this patch update it doesn't run anymore
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