Do you have custom content? If so do you have s-club eyebrows. If you do the S-sclub 14f eyebrows are messing up your game. I had this too and i deleted it. Hopefully S-club will get it fixed.
Close your Origin and reopen to get the newest Origin update. That should fix the issue.
@crinrict wrote:Close your Origin and reopen to get the newest Origin update. That should fix the issue.
tried it.
doesn't work.
error still happens as it did before and by this point i have now uninstalled and reinstalled origin and the sims 4 and all my other origin games, what else can i do because nothing is working!? 😕mileymad:
Do you still have the small window or just the stuck on loading ? Are you using custom content ?
Yeah, I hate that my sims 4 games aren't working I am trying everything by updating and getting rid of my cc. My sims 4 game loads fine until the Sims 4 logo and copyright sign and then it just goes right what am I supposed to do?
Hi @big622
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Community Manager
