@Minegamer612 I understand you've refreshed your user folder, but please try playing in a completely clean folder, with nothing added back. Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, let the game create a new folder when you launch it, and try playing a new save. Let me know whether it works.
If the game still crashes, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Sorry I don't know why I didn't say this?? Buy I actually have done this before and the game does not crash.
@Minegamer612 If the game works in a clean folder, then the issue is almost certainly one or more files in your existing Sims 4 folder. You can try adding back your content a little at a time and testing; if and when the game stops working again, you'll know that something in the last batch you added is a problem, and you'll have to split and retest until you figure out what. Start with mods and cutsom content, and leave your saves for last.
@puzzlezaddictI have done that too xd. Like I said it feels like I have tried everything and nothing will work. The live chat has not been available so I have not been able to give them the dxdiag file yet.
@Minegamer612 I'm not understanding how exactly this problem works. Does the game load correctly when you use a clean Sims 4 folder? If so, what do you add back that makes it stop working?
The dxdiag is for me, not EA customer support. The point is to attach it to a post in this thread, so I or anyone else trying to help on this site can read it. If the game works in a clean folder, it's probably a moot point, but feel free to provide it anyway.
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