Sims 4 won’t open
Hi, so here is the issue I am having. When I go to open the sims 4 (which I just updated) it gets loaded fine and then stuck on this page (picture included below) the music is still playing in the ba...
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Hi, so I SUPER appreciate your trying to help, but can you maybe explain that again in simpler terms for me? I’m not at all tech savvy and had been hoping that this game would be a simple one I could play and enjoy but it’s just turned into a technology problem I have no way of fixing!
i did manage to find and delete the sims folder from Electronic arts section, but even after that the game still wouldn’t load and I don’t know how to do the rest of what you described.
Is it maybe an issue of not having enough space to launch the game or something?
@julia_n_okiedoki Hopefully you haven't permanently deleted your Sims 4 folder, since it has your saves and builds in it. Even if it's in the recycle bin, you can still get it back. But for testing purposes, what matters is that it's no longer in Documents\Electronic Arts.
Since you can't launch the game even without that folder present, then we do need more information about your system. The EA help article about running a dxdiag is very thorough, and you don't have to do any more than run the command, wait for it to finish, save the info, and attach it to a post here. It will include a report about free storage, if you're wondering whether that's the issue, as well as information about a whole host of other potential problems.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
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