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anjelcakez's avatar
anjelcakez
3 years ago

Sims 4 won’t load

I cannot get past the introduction loading screen.  I have tried deleting all mods, repairing game, uninstall and reinstalled the game, deleted thumb drive.  Help!!!!

pc

2 Replies

  • Drarcuul's avatar
    Drarcuul
    3 years ago

    Try posting this in the Technical forum, it will receive the correct attention there

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago

    HI @anjelcakez 

    I moved your post to the tech forum. Could you confirm that you are playing on Windows ?

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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