@SparkleBerry89 Please let me know whether your computer runs Windows or macOS, and what happens when you try to play.
@Noorph Let me know if you need any more help.
I am on Windows 10 pc. When I click Sims 4 in origin....Origin just blinks for a second. I have talke to 3 reps now and still doesn't work.
@Noorph Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know what antivirus program you run.
sorry to piggy back onto this but I am having a similar issue, I thought it was my cc at first so removed all my mods and still didn't work, removed EVERYTHING then it finally loaded but not the new pack! in game it says reboot to play, but if I scroll down to see packs loaded it says it is, then in cas its saying I do not have this pack?! I reinstalled origin, checked for updates and even ran repair.
I contacted the help desk and all they can say is its apparently a common issue right now but I don't know if they where fobbing me off as I haven't heard anything official? also gave no indication of when the issue might be fixed! ☹️
@Luciferlampmufin What game version do you have? Load the game to the Main Menu, where you can choose to load a save or start a new one, and look in the lower right corner of the screen. Please list the entire version number, i.e. 1.xx.xx.xxxx.
