@CydeaChan It would be better if your friend posted in the Mac section:
https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/The-Sims-Mac
It's always possible that players in a particular region, or using a particular ISP or proxy, etc. will be unable to download something from Origin. There aren't enough reports to suggest this is a widespread issue though, meaning it's probably either on the user end or some combination of factors.
The tool found in the help page "the how to reset origin on Mac" fixed her game issues, basically clean install I suppose and had to re-download all packs.
Thanks!
