@lushifii As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
I won’t lose anything correct? But what do I do with the other folder I put onto my desktop? What about all my previous things?
@lushifii Moving the folder won't delete any data. Even though you can't see it in-game, it's still intact and will be available for you to use once you've moved it to the new Sims 4 folder. But please don't do that until you've tested the game. If Sims 4 still doesn't work, then we need to address that issue before restoring your previous data. Just leave the folder on your desktop for now.
Ok so when I moved the folder, a thing popped up saying “folder in use. the action can’t be completed because the folder or file in it is open in another program.. close the folder or file and try again”.
What should I do to proceed from here? Should I select try again, skip, cancel, do I check the box?
@lushifii This is typically a OneDrive error: OneDrive is in the process of syncing the folder and won't let you move it until it's finished.
First, before you do anything else, make a backup of the entire Sims 4 folder. Right-click it and select Copy, then right-click and paste where you're storing the backup. Ideally, you'd use an external drive or USB stick, but if you don't have one handy, put the copy in Downloads.
Next, pause OneDrive syncing and cancel the current sync:
It's best to then stop OneDrive from syncing Documents entirely:
This will likely remove the local (on your computer) copy of the Sims 4 folder as well as anything else in Documents. You can still download the files from OneDrive, either through the app on your computer or through the website. But you also have the backup of the Sims 4 folder, so you don't have to worry about that at least.
Finally, go ahead and test the game as discussed earlier.
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