ok, so i did the onedrive thing and the game launched! however, it was a completely new game since I moved my previous folder into my downloads. where do i go from here? what do i do with the backup folder of my sims that has everything?
@lushifii The game is supposed to be new, as in, devoid of any user-created content, when you move the Sims 4 user folder. The point is to test with none of that content present. If the game runs properly, the problem is something in that old user folder, as is true in your case; if it still didn't work, you'd know the problem lay elsewhere.
You can start moving the content from your old Sims 4 folder to the new one. If you have any mods or custom content, test those first, and if you run into problems, use the 50/50 method to sort through the files.
https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method
Once you've done that, or start here if you don't use mods or cc, move over the contents of Tray, not the Tray folder itself but just the files inside, and test again. Then move anything else you'd like to keep; here's a description of everything in your user folder:
https://sims4.crinrict.com/eng/2014/09/user-files-explained/
Where the game has generated a new copy of a file, it's best to leave that in place rather than restoring your old one.
Leave your saves for last, after you've tested everything else. Here again, move the files themselves, not the folder they're in.
For the missing pack, please contact customer support again and explain that you don't see the content in your library even after this many hours. But no, this shouldn't have prevented Sims 4 from launching at all.
Will my previous households (with cc) still be present when I start moving over my custom content to the new folder from my old folder? Also, may I ask what you mean when “move the files themselves”? Which files are you referring to? Which ones do I move?
There’s also a “X” mark on my EA folder because i unsynced my documents with onedrive. Will that effect anything or no?
@lushifii No, your saves won't be present until you move over the save files themselves. Again, this is the point: to test with no content present and then to add it back gradually so you can find out whether any of this content is causing problems.
When I say the files themselves, I mean the files inside the saves or Tray folder. As in, do NOT drag the saves folder from the old Sims 4 folder to the new Sims folder. Instead, open the two saves folders and drag the actual saves, the files inside, from the old folder to the new one.
If you're still confused, please read the guide I linked and have a look around your folders. Sometimes it's easier if you can see for yourself rather than just reading a description.
The red X means the folder isn't being synced. Have you told OneDrive not to sync Documents at all, or did you merely pause syncing? If you haven't blocked Documents from getting synced on a permanent basis, please do that first. It's the topic of this guide I posted earlier:
I wanted to double-check because not changing this setting could cause you problems down the line.
Thanks for explaining everything in such detail. When I went into my OneDrive settings, i unchecked only the EA folder.Which I believe why the “X” mark is appearing. To block documents from syncing, should i uncheck everything under documents in OneDrive? Will this block documents from being synced or is it only temporary?
@lushifii I would suggest unchecking Documents as a whole just because it's simpler, meaning there's less room for error. You can still manually upload content to OneDrive; it just won't happen on its own. However, if you do want that automatic syncing for other reasons, you will likely be fine just blocking the Electronic Arts folder from syncing.
So, I have transferred over my cc from my old folder to my new but none of it is appearing in my new mods folder, it all just disappeared?.. I don't know what I did wrong but I just transferred them over.
Im also unable to download anything from the gallery or save a household I created, its quite odd.
Oh and whenever I launch the game, I get a error code that starts with a bunch of 0s, it appears this is related to my game being unable to save. How do I fix this?
@lushifii Please post a screenshot of the error code. And let me know where the game thinks it should be saving data. Use the in-game method described here:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
Additionally, please tell OneDrive not to sync Documents at all and see whether it makes a difference. I'm not completely convinced exempting the Electronic Arts folder alone works the way it should. You can always change the setting again if this doesn't help.
I will try unsync documents completely with OneDrive. I’ll update you on that, once I find the time to do it. But the error I get when I launch my game is the “delivery” error. I don’t know where else to save my data unfortunately, id also like to get this resolved? Maybe on my desktop. But I have attached the error code i am getting.
@lushifii The Sims Delivery error can safely be ignored. It can be irritating, for sure, but it doesn't have much of an effect. At worst, you'll simply lose out on that content until the next patch is released.
The issue now is that whenever I create a household or try to download something from the gallery, I am unable to due to this error I believe. So I’m only able to go as far as creating a sim but not being able to save or download it to my gallery.
@lushifii Please post the full file path to your user folder as it appears in-game. You can find it with this method:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
So this is what is appearing in the game. It looks like it’s still saving to OneDrive? How do I fix this so I am able to save households and download from the gallery?
@lushifii You can try changing the location of the Documents directory, as described here:
https://www.tenforums.com/tutorials/74952-move-location-documents-folder-windows-10-a.html
You'd move it to Users > your username > Documents, with no OneDrive in the file path. Sometimes Sims 4 adjusts to this change, and sometimes it takes uninstalling and reinstalling the game to force it to switch locations.
Or, if you just want this fixed quickly, you could create a new admin Windows account. Make it a local account, as in, don't sign into Microsoft; without a link to your Microsoft or OneDrive account, the Documents folder will need to be in the default location. And Sims 4 should save to the correct folder as well.
You can transfer your saves and anything else you want to keep to the new account. If you open This PC > Users, you'll see a Public folder, which is accessible from any user account. Drop files you want to transfer into this folder, then grab them once you're in the new account.
I'm not saying you absolutely need to create a new Windows account, only that it's a quicker and more reliable fix than changing the location of Documents and hoping Sims 4 uses the new file path. But either approach is reasonable, so pick whichever one you prefer.
Just to be sure, I am moving my Sims 4 game file to users > documents, correct?
@lushifii Are you talking about using the new account? Inside the Users folder, you should see one folder for each username and also a Public folder. You're first moving your saves and other data from your previous account to the Public folder. Then once you're in the new account, you're moving the files from the Public folder to the new account's Documents folder, as in, Users > new username > Docuemnts.
However, please test the game before moving over any content just in case there are any lingering issues.
If you're talking about moving the location of Documents within your existing account, then this has nothing to do with Sims 4, at least not directly. You're telling Windows to use a different folder as the default location of Documents. Sims 4 should also use that folder automatically, although as I said, sometimes it requires uninstalling and reinstalling the game for this change to take effect.
Thanks for the link provided about moving around folders, I’ll try that when I am free to do so! May I ask what is Users folder? Because it appears that I don’t have any particular folder called “users”. Do you recommend testing my game first without moving my documents folder? Or would I still have the same re-occurring issues as before?
@lushifii The Users folder isn't inside Documents, which is what's open in your screenshot. Instead, you need to click This PC, a little further down in the left panel. It's right under OneDrive - Personal.
When you click This PC (not any of the categories under it, just This PC itself), double-click the C drive, then you'll see the Users folder.
When I make this transition, with my folders, will the “X mark” on documents disappear? Would I still have to unsync documents completely with OneDrive?
@lushifii If you don't sign into your Microsoft account when creating the new Windows account, your Microsoft account won't be linked at all, so OneDrive will not be a part of the setup.
Do you have a site or tutorial of how to create a new admin windows account and an explanation of moving the whole folder thing? (would gladly appreciate it)! I tried the changing the location but I do not have the 'E:" location on my files so its making me more confused. Also, am I moving the whole documents folder into the new location? What files/folders would I drop into the users folder to restore my gameplay?
@lushifii There are two completely separate processes that it sounds like you might be conflating a bit. One is to move the location of Documents within this user account. The best tutorial for that that I've seen is the one I already posted:
https://www.tenforums.com/tutorials/74952-move-location-documents-folder-windows-10-a.html
You're not moving the location to E, as in the tutorial. You're moving it to this account's Documents folder that is NOT associated with OneDrive. The full file path should be this:
C:\Users\[your username]\Documents
You shouldn't need to create this folder either; Windows should have created it when the account was set up.
When you're selecting the folder during the process of moving the location of Documents, you can click This PC, then C, then Users, then your username, to find the correct folder.
If this is the route you choose, then you will need to move the Sims 4 user folder, the one that contains your saves and other user content, to C:\Users\your username\Documents if it's not already there.
If you're creating a new admin account, you don't need to change the location of Documents at all: the new account should use the correct location as long as you don't sign into your Microsoft account (and therefore don't enable OneDrive). In that case, you'd copy the Sims 4 user folder to C:\Users\Public, and then once in the new account, you'd grab the folder from that same Public folder and put it in Documents > Electronic Arts.
As for how to create a new admin account, here you go:
Thank you so much, I think I’ll create a new windows admin account and see how it goes since it requires less moving. Would I copy my new Sims 4 folder or my old one with all my saves?
@lushifii You would copy over the Sims 4 folder that contains your saves. But the first step is making sure the game runs properly in the new Windows account with no added content, so please don't move over your saves until you've tested.
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