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themukund's avatar
themukund
7 years ago

Sims 4 won't launch (connectivity issues)

I recently got The Sims 4 on my PC using the free deal. I installed through Origin and when it finished and I tried to open it comes up with this error: I contacted EA Support multiple times a...
pc
themukund's avatar
themukund
7 years ago
Hey, thanks for replying
I do use the laptop for school but it's not owned by them. The restrictions are only placed when I connect to the school network. The My Study Life app isn't associated with the school and was my for my own personal use, but I now deleted the app but the game still didn't run.
Origin and Sims 4 are both already on 'run as administrator'
I am not using a proxy but when I tried to flush the DNS cache, an error of "the requested operation requires elevation" appears after the ipconfig/registerdns function. I am not sure how to get past this so please help
BlackjackWidow's avatar
BlackjackWidow
Hero (Retired)
7 years ago

Make sure you double-check the network and IE settings to be certain about the proxy settings. I've seen them suddenly enable themselves for some reason, so even if you know you have never used a proxy, it's best to be certain.

On the DNS cache problem, make certain to run the Command Prompt (Admin) window, from an Administrator account. 

Just thought of something else for you to check - when you start Origin, do you get a popup window asking if you want this program to make changes to your device? This is a quick way to know if your User Account Control is set to notify. Type UAC in the search box on your task bar, and choose to Change User Account Control Settings. Move the slider to at least the halfway point. You'll need to reboot your computer to be sure the changes take effect.   

@themukund  - tagging for visibility

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