Forum Discussion

marzaa21's avatar
marzaa21
8 years ago
Solved

Sims 4 won't launch since the last update- 2018

Every time I try to open the game it just pops up an error that says that the game is unable to start because game data is missing or damaged. I've tried removing my mods, repairing the game, restart...
pc
  • marzaa21's avatar
    marzaa21
    8 years ago

    I found out that I didn't take out all of my mods, so I removed them and the game started working, but thank you 🙂

CMeki's avatar
CMeki
Hero (Retired)
8 years ago

@marzaa21

Try resetting your files to factory settings.

  • Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
  • Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
  • Repair the game
  • Start Origin as administrator (right-click the icon and choose start as admin)
  • Start the game, make a new save, and see if the error is gone. 
    (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)

    • If yes, continue
    • If no, post a reply telling us the error is still there
  • Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
    • Options.ini - your game settings
    • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
    • Screenshots
    • Custom music - if you have any
    • Tray - your library objects; like lots, rooms and sims
    • Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

Good Luck! 🙂

  • marzaa21's avatar
    marzaa21
    8 years ago

    I found out that I didn't take out all of my mods, so I removed them and the game started working, but thank you 🙂

    • HunnnieB's avatar
      HunnnieB
      8 years ago
      We’re ypu able to play with your mods and cc back in cause I NEED mine and when I try it doesn’t work
      • crinrict's avatar
        crinrict
        Hero+
        8 years ago
        You need to update your cc/mods. Lots of them have already been updated. Just go to the places you downloaded them in the first place.
  • Moonbeammagic's avatar
    Moonbeammagic
    7 years ago
    Hi, I've got a problemo like that but It gets to the loading screen at the verrystart and after it sayd "MAXIS" it closes the window
    • larsVeeke's avatar
      larsVeeke
      7 years ago

      do you have the extreme violence mod or his road to fame mod (both are same creator) ? if you do remove them till it is updated,that fixed mine problem.(his other mods you can find in his downloads are finethey don`t cause a crash)

      • Anonymous's avatar
        Anonymous
        7 years ago

        Are there any other mods that won't work with the recent update because I have the same issue with the game not going past the MAXIS screen. 

    • Kakka78's avatar
      Kakka78
      Rising Newcomer
      7 years ago

      Do you also get fully white loading screen? Your problem sounds similar to mine. At first my game seems to start normally until it has showed sims 4 logo and maxis logo but then the window closes and when I click back on loading game on desktop I only meet white loading screen that stays for hours. My game doesn't launch at all it just stays on fully white loading screen. This problem occured couple days ago, until then my game ran without problems :/

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