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Try resetting your files to factory settings.
- Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
- Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
- Repair the game
- Start Origin as administrator (right-click the icon and choose start as admin)
- Start the game, make a new save, and see if the error is gone.
(The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)- If yes, continue
- If no, post a reply telling us the error is still there
- Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
- Options.ini - your game settings
- Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
- Screenshots
- Custom music - if you have any
- Tray - your library objects; like lots, rooms and sims
- Mods - your mods and cc, might cause problems when putting back
If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!
Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/
Good Luck! 🙂
- 8 years ago
I found out that I didn't take out all of my mods, so I removed them and the game started working, but thank you 🙂
- 7 years agoHi, I've got a problemo like that but It gets to the loading screen at the verrystart and after it sayd "MAXIS" it closes the window
- 7 years ago
do you have the extreme violence mod or his road to fame mod (both are same creator) ? if you do remove them till it is updated,that fixed mine problem.(his other mods you can find in his downloads are finethey don`t cause a crash)
- Anonymous7 years ago
Are there any other mods that won't work with the recent update because I have the same issue with the game not going past the MAXIS screen.
- Kakka787 years agoRising Newcomer
Do you also get fully white loading screen? Your problem sounds similar to mine. At first my game seems to start normally until it has showed sims 4 logo and maxis logo but then the window closes and when I click back on loading game on desktop I only meet white loading screen that stays for hours. My game doesn't launch at all it just stays on fully white loading screen. This problem occured couple days ago, until then my game ran without problems :/
- crinrict7 years agoHero+
Hi @Kakka78
are you using any custom content or mods in your game ?
If not, could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
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