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rosamoi's avatar
rosamoi
4 years ago

Sims 4 won't launch, tried everything

Hey,  I downloaded Sims4 on Monday and everything worked great. Yesterday I updated the game and after that the play button was greyed out. I tried troubleshooting and after reinstalling Origin th...
pc
rosamoi's avatar
rosamoi
4 years ago

still not working ☹️

thisistheny's avatar
thisistheny
Seasoned Newcomer
3 years ago

hey, i'm having the same error. i'm clicking on 'play' from origin, and nothing happens. the game doesn't even show up in the task manager as running, but when i try to launch the game(or repair it) from origin, it says that it's unplayable because it's still running. i can't understand it and i've tried setting anti-virus security walls down, repairing the game, restarting my computer (like 20 times, lol). could you fix it? because it really bugs me and i cannot play my own game ☹️

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @thisistheny  Please move the Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to load a new save.

    If you still can't open the game, what antivirus do you use?  Please let me know, and also run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

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