Sims 4 won't launch
I bought sims 4 last night and installed it however the game won't launch, i've read several threads and tried clean booting, turning off anti virus programs, cleaning cache however none of these have fixed my problem.. I've also tried reinstalling the game and origin.
I'm locking this thread since the initial issue has been fixed.
If you still have the issue, please try all the things listed below and if it still doesn't work, MAKE YOUR OWN THREAD
Post the following info
- Any lastcrash.txt (upload files) you find
- Do you have a folder in documents
- Were you ever able to play or did it occur later
- Your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
Please either use pastebin.com and put the link here or use spoiler tags.
Game doesn't start
The game never worked
- Start Origin and the game as administrator
- Use ccleaner to clean your registry.
- Delete the Origin cache files.
- Check your hardware, esp. chkdsk, to make sure your hard drive doesn't have any issues
- Make sure your antivirus software/firewall are not blocking the connection. It's not always enough to create an exception especially if the program has already blicked the game. Check your firewall/antivirus software's manaul on how to proceed. Comodo Firewall seems to be notorious for blocking. Add the following programs to your exception list: authorizationUI, TS4.exe, Origin.exe
- Start the game in windowed mode. If the game runs, lower all settings and put it back to full-screen mode.
- Eliminate issues with Origin
- Deactivate Origin ingame
- Reinstall Origin and the game and make sure they are on the same drive, preferably c:
- Repair the game through Origin
- Clean Boot your PC
- Play in offline mode
- Make sure that you don't have programs that have a known conflict with Origin
- Update your graphics drivers.
- VPNs can lead to potential conflicts with the game
- Make sure your computer fulfills the requirements of the game.
- Make sure your Windows is updated
- Make sure the game is updated (Right-click on the Game in Origin and choose Search for Updates).
- Network Troubleshooting:
The game suddenly doesn't start anymore
On top of the things above you can also try this
- Reset your user files
- Deactivate newly installed programs
